As the pandemic rolled across the globe forcing lockdowns and shuttering overseas call centers, Google My Business’ phone support was closed down as well as chat support and social media support. While this support isn’t always the most helpful or useful and is rarely used by small businesses there were situations where a phone support […]

In a shocking announcement Google has stated they will start selling the “Google Guarantee” badge to non-advertisers for a flat-rate of $50 per month. The Google Guarantee program offers unhappy customers up to $2,000 in refunds if they are unhappy with a local service provider’s work. For now this appears to be a test first […]

Google My Business allows anyone to edit a listing, and for quality purposes those edits are typically reviewed by human staffers. The process of editing a listing has always gone slowly in most cases, but since the onset of the global pandemic, things have gotten much slower. Recently Local SEOs took to Twitter to share […]

Google has updated the Google My Business Content Policy which governs Posts to a profile on the platform by adding a new line which reads: “Google My Business is not meant to be a forum for general political, social commentary, or personal rants. Content that does not meet this standard will be removed.” This comes […]

Google My Business has just rolled out a useful new feature that was likely inspired by the COVID-19 pandemic, but which will probably come in handy for many local businesses even after. The new feature is called “More Hours”. It essentially allows a business to expand upon the standard “hours of operation” by stating what […]

According to Barry Schwartz over at Search Engine Roundtable, Google My Business has just added a new file upload button to the reinstatement request form. Google My Business adds a file upload for proof in the local business reinstatement form https://t.co/R75EDmZBxh via @TheSocialDude pic.twitter.com/OauwxdHI2z — Barry Schwartz (@rustybrick) May 21, 2020 Barry says this was […]